Privacy Policy
Last updated 25 October 2026. What ShaneHub collects about you, why, who helps us, and what you can ask us to do with it.
Who is responsible
ShaneHub, based in Dubai, United Arab Emirates, is responsible for the personal information described here. Privacy questions: hello@shanehub.com.
What we collect
When you create an account or buy: your name, email, phone, company, address and tax number if you add one, the services you have with us and your invoices.
When you contact us: what you send in tickets, the help centre form, WhatsApp, email or our Jimmi helper, and any sign-ups for our newsletter or launch updates.
To keep accounts safe: basic sign-in records such as the time, device and approximate location.
What we never collect
Card or bank details. Payments are handled entirely by PayPal. Please never send passwords or card details in tickets, chats or forms.
How we use it
To set up and run your services, bill you and send renewal reminders, answer your questions and support requests, keep your account and our systems secure, and improve our services. If you join our newsletter or ask to hear about a launch, we email you about that; every email lets you unsubscribe. We don’t sell your personal information.
Who helps us
Your hosting and email run on our hosting partner’s servers (20i). Payments are processed by PayPal. Your dashboard is hosted on Vercel, and support tickets and sign-ups are stored with Upstash. If you sign in with Google, Google confirms your email. Messages to WhatsApp are handled by WhatsApp. If you chat with Jimmi, your messages may be sent to our AI provider (Anthropic) to write the answer. Each partner only gets what it needs for that job, and some of them process data outside the UAE.
Cookies
Our dashboard uses one essential cookie to keep you signed in securely. Our website remembers small things in your browser, like your Jimmi chat for the current visit and tickets you opened on that device. We don’t use advertising cookies.
How long we keep it
While you’re a customer, and afterwards only as long as we need it for invoices, tax, legal reasons or to resolve disputes. Sign-up emails are kept until you unsubscribe.
Your choices
You can update your details in your dashboard, ask for a copy of your information, ask us to correct it, or ask us to delete your account and information (except what we must keep by law). Just open a ticket or email us. You can unsubscribe from marketing at any time.
Changes
If we change this policy in an important way, we’ll tell you by email or in your dashboard.